Terms and Conditions
Payment and Security.
All transaction information passed between merchant sites and the Sagepay Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sagepay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sagepay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Sagepay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
All major credit and debit cards are accepted, and your bank or card statement will read "Top to Bottom Leathers".
Cash orders can also be accepted, please contact us with your order details.
Delivery and Packaging.
Most orders are dispatched within 1 - 14 days, but please allow up to 30 days for larger made to measure orders.
All goods are dispatched in discreet packaging. An email will be sent to you once your order has been dispatched. Please be aware that some spam filters may affect the receiving of this email.
Should goods be returned to us following non-delivery due to incorrect address details, or the customer does not arrange for re-delivery after a delivery attempt, then we reserve the right to invoice the customer for the second postal charge.
All orders are sent out insured. We do not use couriers unless requested, so international orders are not trackable, but they are fully insured. Our delivery methods are as follows:
2nd Class "Royal Mail Signed For" for goods up to the value of £50.00
"Royal Mail Special Delivery" for goods with a value over £50.00.
Or, Hermes courier service for orders under the value of £500.00 but of a weight of 2kg or more.
Due to Royal Mail restrictions, our Canes are now dispatched via a courier service.
"Airmail" for goods up to the value of £20.00
Airmail "International Tracked and Signed" or, "International Tracked" (depending on country of destination) for goods with a value over £20.00
In the unlikely but unfortunate event that your order should go missing in transit a claim will be submitted to the relevant delivery service company applying for compensation. Regretfully we are unable to either refund or send out any replacement goods until the issue has been resolved with the delivery company in question. We apologise for any inconvenience this may cause.
All prices are automatically displayed are in UK Pounds Sterling. We supply a currency converter for overseas customers, but please be aware that this is only a guidance price, as your credit card company will charge you in your own countries currency and the rate of exchange will depend upon the rate given by your credit card company at the point of sale.
We reserve the right to alter prices on the website without prior notice. Orders taken before any price alterations are contracted at the quoted price at the point of sale. Overseas customers will be responsible for any extra Local Taxes or Duty applied on these goods when entering their country.
Any additional extras or changes required by the purchaser will incur an extra charge.
In the unlikely event that our products are received with a manufacturing fault, please contact us with your name, order number and order details within 10 working following receipt to arrange returning the item for repair. Should it not be possible to repair an item then a replacement will be given. We recommend returning items fully insured, as we could not accept responsibility for items returned without insurance. Please thoroughly clean all returned defective products and wrap them securely in a plastic bag and pack them safely. Any postal costs incurred for the return of faulty goods will be refunded.
Distance Selling Regulations state that customers within the EU are entitled to a 7 day "cooling off period" following receipt of your order, within which time you may cancel. If your order has been dispatched then we ask that your goods be returned to us within 5 working days still in the original unopened packaging when upon receipt we will refund the value of the goods, excluding any postal costs. We recommend returning items fully insured, as we could not accept responsibility for items returned without insurance. If your order has not been dispatched you will receive a full refund including postal charges.
If you wish to return an item for refund within 7 working days of receipt there will be a 25% re-stocking fee, this does not apply to items returned for an exchange. Refunds are excluding postal charges.
Goods dispatched following an exchange are subject to postal charges.
Made to measure goods and products that come in contact with body fluids are only returnable if there is a manufacturing fault.
All returns must be sent to:
Top to Bottom Leathers
P O Box 7385
For further information about Distance Selling Regulations please see: www.oft.gov.uk
We reserve the right to alter any product specification without prior notice. Please be assured that any changes will be to improve items and never to the detriment of the products.
All content included on this site, such as text, graphics, logos and pictures, is the property of Top to Bottom Leathers or its content suppliers and protected by UK and international copyright laws. The taking of any material without prior permission is prohibited.
Top to Bottom Leathers will accept no responsibility for the following:
- Personal injury through misadventure or incorrect usage.
- Allergic reactions to any materials used.
We will only e-mail you with regards to processing your order and afterwards if you have given your consent. We will never pass on your e-mail address or personal information to a third party. Only with your permission, we will email you to notify you of products or special offers that may be of interest to you.